Customer Story: WellSpan Health
Customer Story: WellSpan Health
Building a Best-in-Class Culture of Safety: How WellSpan Health Transformed Workplace Violence Prevention
Results at a glance
66%
reduction in DART injuries in the first year
24k
deployed Canopy Buttons
The Challenge
A Commitment to "Zero Harm"
While clinical safety was a top priority, the team members' physical safety lacked a unified approach. Different hospitals used inconsistent methods to contact security, often relying on disparate phone numbers and localized emergency response processes that didn't scale with the system's growth. To address this, WellSpan set an ambitious goal to eliminate all preventable injuries, viewing safety technology not as an optional luxury but as critical infrastructure essential for every care environment.
- Delayed Assistance: Team members could not easily locate a phone to call security for help as situations escalated.
- Inconsistent Technology: No standardized way to facilitate help requests across different hospitals and off-site locations.
- Siloed Reporting: Security and clinical teams lacked integrated systems, making it difficult to track data and trends.
Client Experience
Notifications prior to Canopy were typically delayed. Our team members didn’t have an easy way to call for assistance. Team members feel more comfortable being able to have that button immediately available, push it, and get help there sooner rather than later.
Bill White
VP of Public Safety
The Impact
The Turning Point: A Comprehensive Security Overhaul
WellSpan chose Canopy to serve as the technological heartbeat of its safety strategy. Beyond the simplicity of a wearable button, Canopy offered a way to merge security response with clinical intelligence. By integrating Canopy alerts with the DASA (Dynamic Appraisal of Situational Aggression) score, WellSpan empowered its responders with context. When an alert is triggered, security has awareness if they are walking into a high-risk clinical situation, allowing for an informed, empathetic de-escalation response. Furthermore, Canopy provided data validation, allowing leadership to cross-reference incident reports with real-time activations to build an accurate safety narrative.
Client Experience
We reduced workplace violence DART injuries by 66% over the previous year... and while the results are from multiple initiatives working together, Canopy played a crucial role in our program’s success.
Bill White
VP of Public Safety, WellSpan Health