Customer Story: Hawaiian Healthcare System
Customer Story: Hawaiian Healthcare System
How a Hawaiian Healthcare System Partnered with Canopy to Build a Campus-Wide Safety Net
Results at a glance
- 6 Acute sites deployed Canopy
- 37+ Clinics deployed Canopy
- 9,000 Canopy Buttons deployed
The Challenge
Fragmented Coverage and Rising Risk
Before partnering with Canopy, this healthcare system faced significant hurdles in its mission to ensure staff safety. Their legacy system was limited in scope, providing duress badges exclusively to clinical nurses in specific clinical areas. This left thousands of employees, from non-clinical support staff to those working in off-site clinics, without a reliable way to call for help.
The physical environment added another layer of complexity. With a sprawling campus, staff often found themselves walking in areas where traditional "Code Gray" calls were not practical. For nursing staff, the lack of immediate-access technology became a central point of discussion during union contract negotiations, signaling a clear need for a solution as mobile as the workforce it protects.
Client Experience
The staff feels very thankful because they know that when they push that button, the BEST nurse, security, and their team members are all coming to support them.
Chief Nursing Executive
The Impact
The Spark for Change
The implementation of Canopy has driven a fundamental shift in the healthcare system’s safety culture, fostering psychological safety that extends to the most remote clinics.
- Demonstrated Organizational Care: By providing Canopy Buttons to everyone—not just clinical staff—that signaled that the safety of every worker is a priority, significantly boosting morale.
- Data-Driven Accountability: WPV data is now reported monthly to a specialized committee and quarterly to executive leadership, enabling the teams to use activation data to inform patient care.
- Empowered Staff: Staff consistently express gratitude for the system, knowing that a double-press brings immediate support from their team, the BEST nurse, and security.
Client Experience
What the staff really like is that it's not just clinical staff who have access to Canopy. We gave access to all the employees. We're concerned about all employee safety, and everyone has an avenue to call for help.